Shipping Information
We ship all orders with our logistics partners FEDEX and TNT. Depending on your location, the shipping time may take:
EUROPE: 1-4 working days
UNITED STATES: 2-6 working days
REST OF THE WORLD: 3-7 working days
Free shipping on orders over 80€ for Europe and 150$ for USA and Canada.
Once your order has been carefully packed and picked up by the courier from CORETERNO Headquarter, we will send you a shipping confirmation email. You will find all the information regarding your order, such as tracking number and status of your shipment.
Remember that the delivery time is always dependant on your location and customs clearance.
For more information, you can contact us via: [email protected] or +390686985438. Monday to Friday from 10:00am-5:00pm (GMT+1)
Return Policy
We offer a 14 day return policy, starting from the day that you receive your order. You will be given a full refund of the product(s) if the products are returned in the same condition as when you received them.
Package(s) must be returned in the original condition, within 14 days of delivery. We will not accept merchandise that has been used, altered, or damaged. Unsealed Eau de Parfum and bespoke Gold Rings will not be eligible for a refund under any circumstances.
Send an email to [email protected] specifying RETURN in the subject. Once the return has been approved, we will provide you with further details on how to proceed. Make sure you include a copy of the Order Confirmation in the package. We will refund you using the same payment method you selected when you made your purchase within 30 days of receiving the package. We will let you know as soon as we have made the full refund. If you have been incorrectly refunded, please get in touch with our Customer Service as soon as possible and we will help you.
For more information, you can contact us via: [email protected] oppure +390686985438. Monday to Friday from 10am-5pm (GMT+1)
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